Return Policy  

Merchandise Return Policies

If you receive an incorrect item or an item that is defective, please contact the Microbarn.com RMA department by completing the online RMA Form. The RMA department will then assign you an RMA number and provide you the appropriate return address. All returned merchandise must be securely packed with the RMA number issued by Microbarn.com clearly displayed on the outside of the packaging. Returns without a valid Microbarn RMA number will be rejected.

Please note that a return merchandise authorization (RMA) number does not guarantee that the return will be accepted. The return will be accepted if it is within the policies herein stated and if the item is confirmed defective or shipped in error. All other returns are your responsibility and will be rejected.

An RMA number is valid for 30 days only. If we do not receive the return package within 30 days of the RMA number assignment, the RMA number becomes invalid. Returns without a valid Microbarn RMA number will be rejected.

Physically damaged items cannot be returned to Microbarn.com. Physical damage includes, but is not limited to, improper handling and any other damage not sustained due to regular wear and tear. Additionally, the removal or alteration of an item's serial number or warranty sticker will automatically void the Microbarn Return Policy. As such, any item that is returned with a removed or altered serial number or warranty sticker will be rejected.

All returns for a refund are subject to a 20% restocking fee. Shipping charges are not refundable.

Standard Return Policy

Unless another return policy is indicated, all products sold by Microbarn.com are covered by this Standard Return Policy. Merchandise covered by this Standard Return Policy may be returned a) within twenty one (21) days of the date of the original invoice for a refund or store credit, or b) within one (1) year of the date of the original invoice for a replacement of the same item. If you return a physically damaged item, an item that is not defective, an item without a valid Microbarn return merchandise authorization (RMA) number, or an item that is not covered by the return policy, then the item will be returned to you at your (the buyer's) expense. All items returned for a refund must be in their original condition and include the original packaging, accessories, CD/DVD driver media and user manuals. All items returned for a refund or store credit are subject to a 20% restocking fee. Shipping charges are not refundable.

Consumable Items Return Policy

Consumable items are items that are consumed once they are used. Examples of consumable items are CD/DVD Media, bulk cable spools, cable ties, etc. Merchandise covered by this Consumable Items Return Policy may be returned within twenty one (21) days of the date of the original invoice if and only if the item is returned in its sealed and unopened original packaging. Sealed and unopened consumable items may be returned for a refund, a store credit, or a replacement of the same item. All items returned for a refund are subject to a 20% restocking fee. Shipping charges are not refundable.

Manufacturers' Warranties

Products that are covered by Manufacturers' Warranties must be returned directly to the product manufacturer for repair or replacement. Products that fall in this category have the manufacturer warranty coverage stated on the product's web site description page. Microbarn.com does not offer any express warranties. You must contact the product manufacturer directly to obtain warranty details and to process a return request. If an item that is covered by a Manufacturer Warranty is returned to Microbarn then the return will be rejected and the item will be shipped back to you at your (the buyer's) expense.

» Link to RMA Form

Last modified on 06/12/2009


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